Frustrated and Annoyed Client!

<p>On Thursday, 8 September, I was ****** at gunpoint and my cell phone was ******. My device is insured and my insruance premiums are up to date.</p> <p> </p> <p>Because of past bad experiences I had due to waiting to long before submitting my claim and it being denied, this time I decided to act immediately. In the hope of everything being dealt with in a matter of urgency...</p> <p> </p> <p>The same day I was ******, I went to my nearest SAPS to open a case and obtain an affidavit as requested by Hollard. That same day, I faxed through all the required documents to the relevant department. The following day, I did a follow up, enquiring about the excess fee I am liable to pay in order to get a new cell phone. I paid the amount within minutes after Khanyisile and I disconnected. She advised me that once I make the payment, which was on Friday, 9 September, it would take 24-48 hours to get authorisation and I can follow up on Monday. I decided to allow them to breathe and call on Wednesday, 14 September.</p> <p> </p> <p>I called yesterday and was assisted by a lady, who's name I unfortunaley do not recall. She was not very professional as she asked me to hold while she follow up... Talking loud in the background laughing while coming back to the phone.</p> <p> </p> <p>She then said that the proof of payment was received and she would send it off for authorisation today(as in yesterday) and then by Friday, it should have been authorised. </p> <p> </p> <p>Now here is the problem, when I spoke to Khanyisile on Friday, she said she will send it that day and by Monday, 12 September, it should have been authorised and then 3-5 working days, the device would be delivered to the address I put on the proof of payment. Which ought to be this coming Friday. </p> <p> </p> <p>So what inconsistency is this? I pay my insurance every single month, infact, you guys debit my account! So why do I have to take this bull from you guys? I require my cell phone for work purposes as well and communication with my parents and you guys, not following the correct procedure and feeding lies to clients, I am unable to do so. </p> <p> </p> <p>You guys are quick to remind me about my premium and inform me of the excess fee, but cannot treat this as an urgent matter, which in fact, it is.</p> <p> </p> <p>Please do follow up and contact me on the alternative mobile number provided(which is my sisters cell phone number).</p>