SC
Sandile C
1 reviews | Active since Jun 2024
18 Jun 2024, 10:45
FNB Insurance/Hollard
I am extremely frustrated with FNB insurance/Hollard’s handling of my claim. I am communicating with a very *********** person: Jacques Pienaar, he does not even read emails. Despite providing all necessary information, my claim is not processed. This has caused unnecessary delays and added to my trauma from the accident. Their poor communication is totally unacceptable. I would not recommend FNB Insurance/Hollard to anyone.
Helpful (0)
Replies (2)0
Replies (2)
Hollard Insurance's replyOfficial
18 Jun 2024, 10:57 Hello Sandile We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number and claim number.
Regards
Hollard Insure Customer & Broker Experience team
To assist you further, kindly provide the policy number and claim number.
Regards
Hollard Insure Customer & Broker Experience team
Hollard Insurance's reply18 Jun 2024, 10:57
Official
Hello Sandile We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number and claim number.
Regards
Hollard Insure Customer & Broker Experience team
To assist you further, kindly provide the policy number and claim number.
Regards
Hollard Insure Customer & Broker Experience team
Hollard Insurance's replyOfficial
19 Jun 2024, 09:14 Hello Sandile
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply19 Jun 2024, 09:14
Official
Hello Sandile
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.