Flagrant disregard for customers

I have been a Hollard client for over 8 years, have never had a claim and never defaulted on my monthly installment. I was recently very ill and needed several rounds of antibiotics to recover, during which time I was incapacitated due to the nausea and lightheadedness that resulted as side effects of the antibiotics. I admittedly submitted by per insurance claim three weeks late for payment and received a notification to say the claim was not being paid. There was no enquiry as to why my claim had been submitted late or any attempt to show any level of customer service to me. As a loyal client I am horrified by the dismal treatment I have received. Surely exceptions to rules are warranted occasionally where there are extenuating circumstances and where the client's past record is spotless and it can clearly be seen that there is no pattern of tardiness on the client's part. I would never recommend this insurance to anyone else and will be cancelling my policy after I have shared this story with my 200 000+ followers on my blog. Maybe your customer service agents should be trained on basic customer service premises such as empathy and enquiring about the root cause of the problem!