First claim since initiation of policy and I'm waiting a month to hear back?

<p>---------- Forwarded message ---------<br />From: Kaveek Jimmy ********** />Date: Wed, 26 Jul 2017 at 10:18<br />Subject: Re: Hollard | Vehicle Claim PHD790GP , TOYOTA CONQUEST<br />To: Insure - MyToro ********** />Cc: Stan Tchernyi ********** PA to Stan Tchernyi ********** <p><br />Good Morning Kayla</p> <p>Another week has gone by and still no feedback from anyone. This is purely adding insult to injury. Firstly my vehicle is no longer secured which should be more of a concern and risk factor to you. Secondly, I am having to listen to radio via an app on my phone which not only is highly frustrating but indirectly costing me more. Thirdly, this morning my alarm gave me issues and I couldn't start the car till I removed one battery terminal and reset everything.</p> <p>With this being said, I would like to inform you that I intend opening a formal complaint via the Ombudsman. Surely whoever is twiddling their thumbs on the first claim on a long standing policy, needs to accountable to a higher authority. From the handling of this claim thus far, it is clearly evident that the person paying the monthly premium gets no respect, so if I cannot command it I will demand it via whichever forum gets me the most attention. Bad service is nothing new in this country. I went through plenty of these quarrels and not once did I walk away the loser. Companies under estimate the reach and power of social media & we forgot that we have the law on our side. The last time I took someone on I was asked to kindly stop the smear campaign and remove all references and the detailed story of their horrible service from all social media.</p> <p>I am more than happy to take this to whatever level(s) I need to to get the respect and service I deserve. My fight is not with Toro so please forward this message to the responsible parties and copy me and the mail. Or forward me proof of the communication.</p> <p>Regards,<br />Kaveek</p>