Fire them all

I do not understand why do you have a MOTOR EXTENDER department because they do not answer their calls at all,. I have sent emails to them but nobody has bothered to reply or call me about it. Yet when it's time to debit you are very good at it. WHY AM I SUPPOSED TO HOLD FOR OVER AN HOUR AND LISTEN TO THAT ANNOYING VOICE FOR OVER AN HOUR??? WHAT ARE THEY DOING FOR SUCH A LONG TIME??? IS THERE ANYONE WHO CAN REPLY TO THE EMAIL I HAVE FORWARDED YOU REGARDING A CLAIM FOR SERVICE/REPAIRS ON MY CAR. THE CAR IS ALREADY AT THE DEALER AND THEY CANNOT FIX THE RADIATOR WITHOUT YOUR AUTHORISATION. OR MUST I DRIVE THE CAR WITHOUT WATER AND BLOW THEY WHOLE ENGINE THEN THAT'S WHEN YOU WILL BUY ME A NEW ENGINE...PLEASE STOP BEING *********** AND LET US INCURR HIGH PHONE BILLS. THIS IS SICKENING AND I'M STARTING TO QUESTION IF I DID THE RIGHT THING BY JOINING YOUR INSURANCE COMPANY.

JUST HAVE THAT CARE FOR WHAT I AM PAYING YOU FOR. I NEED A CONFIRMATION BY TODAY BECAUSE I DO NOT EVEN KNOW IF I AM COVERED FOR A COURTESY CAR IN SUCH A SITUATION AND WHO IS SUPPOSED TO PAY FOR IT BECAUSE YOU FAILING TO DO YOUR JOB. I AM SO ****ED OFF RIGHT NOW BECAUSE THAT IS THE ONLY CAR I USE TO RUN MY WORK WITH. JUST REPLY URGENTLY