Finrite Administrators empty promises of delivery

I am immensely unsatisfied with the cellphone insurance of Game Stores that is administered by Finrite administrators regarding the repairs of my phone. I called Finrite on the 29th April 2019 to ask them the progress of my phone of which they sent me a message on the 17 April 2019 stating that my phone is in the process of replacement. The Finrite consultant said that my phone cannot be repaired so I need to go the nearest Game stores Kimberley and select a phone costing less than R2000 then call them again to say which phone I selected. I went to Game store Kimberley on the 30th April but the hollard consultants were missing on the floor. I gave my number to the floor manager so that they can contacted me when they are at work and able to assist me. I then went on 1st of May 2019 to the Game Store then hollard consultant contacted finrite but of no avail as it was a public holiday. I then visited Game store kimberley again on the 3rd May 2019. The hollard consultant at Game store was able to get hold of the Finrite consultant. I spoke to the finrite consultant stating the phone that I was interested in taking and that I have selected but they said I cant choose the phone as they didnt have the specific phone in stock. The finrite consultant gave me three phones to choose from, of which the phones I able to choose from was not the phones that I wanted and that did not meet the specifications of my damaged phone. I had no choice but to choose one of phones they had in stock and the consultant of finrite confirmed that they will send the courier company that initially collect my damaged phone to address I have given when the courier company RAM Collected it and to DELIVER the new phone within 3-5working days of which never happened. I am really unhappy that they didn't commit to the promise of delivery of 3-5working days. Its the 5th day since the this "PROMISE" of delivery and this left me with no choice but to be upset, unsatisfied attitude and a very disgruntled customer. So with this being said, I feel that they should have contacted me because of the delay in delivery and please deliver the new phone as soon as possible.