finalise my claim and give me feedback

I am just so annoyed that i have to resort to this platform because i am being shart changed for a sevice that I am paying for. I submtted a claim two weeks ago thru my Broker GIB, was told to source quotes for the items which is time consuming and week passed without hearing anything from them and when i followed with the broker i am being told the insurer is still busy , no apology for the fac that i have to take time to send an email enquring about the status of my claim. this morning I follow and she tells me to put a complaint with Hollard . how is that for service or caring. @ hollard can you finalise my claim i dont have to beg as i am paying almost 2k a month to honor your end of the deal.