Feedback, Slow & False Info

To start, my car was ****** & recovered on the 29th January, which It was taken to the police pound. I called Hollard the same day & got a case & claim number, thought all was good. I waited a few days, as I was going to a meet an inspector for Hollard to go see the car, finally I went myself the Thursday & did an inspection myself. Phone again Hollard while there to get the car towed from the pound, which was agreed by the Monday. I waited till the 10th February & heard nothing, finally called again & to my surprise, they had no claim started, so another 10 minutes to do that & the car was still at the pound. I phone Hollard again to find out if I can claim for my driving glasses that where in the car & also taken, the excuse was, it not covered, its under house insurance, but why have comprehensive insurance, only my sound is covered. Now every time I email or phone them, I get transferred over & over, my email I get is \Please Assist Client\" over & they dont call me back, I want to see what the reply is when they must fix the gear box & clutch, as they messed all that up trying to drive with the gear lock on. Its almost 3 weeks & not even a inspection yet."