Feedback is a problem - Agents who cannot answer a question properly

<p>I am moving house and have changed my address, my premium jumps by R600. </p> <p>My friend is living in the same complex currently and is moving to the same complex as me has their premium decrease.</p> <p>I aske the agent to explain this and she immediately says its the area. I ask her to get feedback since it shouldnt be that and to tell me exactly what is driving the increase. She said she would speak to her manager and get back to me. What I dont understand is why she couldnt speak to him and give me some feedback immediately?</p> <p> </p> <p>I was promised feedback by close of business on Friday and nobody gets back to me. I see a call yesterday and when I answer it drops. </p> <p> </p> <p>Unimpressed by this service.</p> <p>Even if this premium issue is resolved I will definitely continue to look around, service is the most important aspect of a business and if there is no urgency I dont want to be apart of your company.</p>