Fed up with Hollard Insurance

The servicing of claims with Hollard Insurance is not up to scratch.

I had an accident on the 29th of August 2018 and logged my claim on the same day with the required documents. I was told in September that my car will be fixed.

I kept on calling and on the 23rd of October I was told that the car is at the panel beaters.

I called again on the 24th of October and spoke to Thabo who told me that "it would take 10 days to fix the car".

On the 8th of November, 15 days later I called again and was helped by Urvin. To my surprise, I was told that the car was deemed a write off. He proceeded to tell me that they will request the necessary documents from the bank (who financed the car) and will get back to me with the options that I will then be required to decided upon.

I followed this up with my bank on the 27th of November and to my surprise I was told that they were not informed that the vehicle has been declared a write off and as such the documents were not requested by Hollard Insurance.

On the 5th of December I called again and spoke to Urvin who informed me that the documents still haven't been requested from the bank.

I also requested an authorisation form to collect the accessories that I installed on the car, but have still not received the authorisation from Hollard.

I have been paying the premiums for 4 months now as well as car instalments for a car that is deemed a write off and this is not right. How is possible to keep paying for something that doesn't exist?

I am fed up with this poor service by Hollard and will seek alternative insurance as soon as this issue is resolved.