FED UP! I WANT MY DEVICE!!!

It was on the 29th of August when I went to claim at Edgars Shelly Beach, on the same date I paid my access fee for the Hollard Edcon cellphone insurance. I called them immediately after claiming and they confirmed to have received my access fee and said they would call me before end of business to finalize my claim. They also said they would confirm where they would deliver my new device. Till today they have not made contact with me. I called them several times and every time the consultant would drop the call after 15 minutes of being put on hold. I am fed up and I want my new device!