Fannie Mogoto

I have a cellphone insurance with Hollard Insurance administered by Finrite. The previous agreement with Edgars, everything was running smoothly. This year new Edgars ended the relationship with Edgars, Finrite administered the administration, I was approved for cellphone repair claim, paid the excess fee, its been over a month now, I haven't even selected a device replacement. Finrite have terrible customer services, I really need a new device urgently but Finrite is not helping. I've never seen such a terrible service by Finrite. I tried to escalate and nothing is happening, I even included complaints team at Hollard and still there's no feedback. I trusted Hollard as the reputable insurance but I am very disappointed by Finrite and Hollard.