FAMILY PROTECTOR PLAN THAT I DID NOT EVEN KNOW OF UNDER HOLLARD AND ACKERMANS

In 2015 I opened an account with Ackermans and no one ever offered me a Family Protector Plan, I only found out early January 2018 that I have a Family protector plan after i realised that my account wasnt decreasing instead it was standing in one place, when i called Hollard customer care i was told that i started paying for that plan in October 2015, they said they will cancel it when i asked as to how i will get all the money that i have been paying without my knowledge i was told to send the affidavity and copy of my I.D which i did but till today i have not received any feedback regarding that and i feel like i was ****** i cant even pay my ackermans account now as i do not know if that plan was really cancelled.