FALSE SALES

hi,

I am so angry and disappointed at hollard. I have been helping my aunt with her claim at hollard insurance for my late uncle since February. my uncle passed on and when we went to claim at a branch in soshanguve they asked for the documents I,e death certificate, B1663 and we supp**** it to them. the death certificate said that it was natural cause. they then later said that they will not pay out until they get a hospital medical report stating why they said that, of which fine I wen to the hospital and I took me 2 days for me to get that report. now after submitting that report of which it said that he passed on because of a lung infection it was not enough they gave us other forms to be filled it at the hospital again and they gave out all information and the one that said he had HIV virus. but it didn't stipulate the date that he contracted it. now when they asked the question of any existing condition and we said there is nothing.

now when I call the call center and ask a question about where on the reports that I sent through does it state the date of diagnosis no one answers me on that. i spoke to a lady 18 April time 10;30 a.m. she couldn't answer me and dropped the phone on my ear. then again i called and spoke to Good man and he said that the assessment team deals with it and they don't have contact details for them and we are expected to go to Parktown which is their head office and talk to the assessment team cause that is where they are based. the nerve of them even saying that.

then I spoke to Rinkie supervisor and she transferred to somewhere else. they sadi that they are not paying out cause he died of a chronic disease why did the medical report say lung infection then. chronic is only covered after 12 months, for good ness sake we should have went to all life insurance. I am so annoyed :(

no one is assisting in this. just because she is an old lady doesn't mean that people should take an advantage