1 reviews | Active since Jan 2015

02 Feb 2017, 16:10

False Promises

<p>I called in this morning at Hollard and i holded for 30 minutes, then i was answered by Nombulelo. as i just wanted to find out who changed my debit dates as my account is being messed up by hollard as they are not debiting on the agreed date anymore and she explained to me about policy changes, an d i wanted to do changes on my policy and she said she has system problems she will call me back and took my details and NEVER did. STILL waiting up till NOW.</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply06 Feb 2017, 10:59
Official

Hi Monyandue

Please accept my sincere apologies for the any inconvenience caused.

Kindly note, your complaint regarding hold time, inconsistent debit dates & poor response has been escalated for investigation.

One of our consultants will be in contact with you to provide feedback on outcome.

Kind regards

Nathan Mangope

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