False and Misleading information from Hollard.

I put in a claim last month towards my vehicle is that is insured with Hollard Naked.

It is with great disappointment to hear that my claim is has not been approved due to a reasons that do not make sense to me, even after being reviewed again.

Firstly, Hollard/Naked took multiple days to get back to me regarding the status of my claim, there was no communication from Hollard side unless I followed up first. This has costed me so much extra travel costs because of lack of communication and urgency from your side.

Secondly, I received misleading and false information via email and on my app which stated “your claim has been approved” (see attached). According to that email, I was going to be contacted with further steps, however I received no communication and I had to follow up again, only to find out it was a system error. How does a huge company like Hollard send out system errors that gives clients false hope and practically **** to the client? If I did not query, I as your customer would have been sitting with false hopes of my vehicle getting sorted. - this issue was also completely ignored and not addressed in my previous complaint. PS: My app still shows my claim has been approved.

Thirdly, the report says there was no damage to the rim or tyre, but my entire rim is cracked open with a rip through my tyres, your report goes on to state the ball joints were tampered with previously but has not been touched since purchasing the car in January. According to Dekra and roadworthy assessments, this was never flagged as an issue on the vehicle, also whilst being approved by Wesbank.

Lastly, the customer service, incorrect information and lack of communication all shows incompetence from your companies side.

I am truly disappointed in Hollard and expected more from such a reputable company.