Failure to make decision regarding claim

Hollard has not made a decision to pay out on a claim for 28 days on a malicious damage to a house by a tenant. It is becoming clear from the communication with them that they are looking to repudiate the claim on a changed policy wording because it is a large claim of around R200k. <br> <br> The delay in making a decision is being caused by them frantically searching for evidence that they informed us of a policy wording change.<br> <br> In the mean time a house remains empty and a bond has to be paid, not to mention the absolute delays in starting the repairs.