Failure to make contact

On the 2nd january my wife was woken in the house and threatened with a hammer then tied up and ******. On the monday the 4th January 2016 i contacted Hollard in order to claim for goods that were ******. I spoke to a lady who asked me a series of questions relating to the incident she then gave me claim number 915068. She told me that in 24-48 hours i would be contacted by the assessor. By wednesday the 6th of january at 15.50 i contacted hollard again as i did not get a call from anyone. Getting hold of hollard i was then pushed through to a series of people who could not help. Eventually i got through to patricia who told me my claim had been missallocated and under a burst geyser. Ithen has to explain the whole story again and again i was asked a million questions quite rudely and uncalled for. She then told me that it would be marked as urgent and an investigator would contact me. <br> <br> It is now friday the 8th and still no one has contacted me even though it was apparently marked as urgent. This is highly upsetting as every month i diligently pay my premium and to be treated like this is absolutely disgusting. <br> <br> Regards<br> <br> Kyle