Failure to houner the contract and refused to give proper reasons for rejection and refused to do it in writing

<p>on the 24 August 2016, i took my car for a repairs claiming from Hollard Motor Extender and on the 29 August 2016, there was an approval letter of R19 500 for VVT Motor to be repaired and they made me to sign which i did and on the 06 September 2016, i received another approval letter for R3 500 for Water Pump, when i inquired i was told that the other claim was rejected for the reasons unknown to me and i request to be in writing and the day end without any rejection letter, i make a follow up for rejection letter and this time i even requested to speak to the manager and i was informed that the manager is in a meeting and there is no second in charge and was also informed that i can hold the phone until such time the manager comes from the meeting and as a rejection letter i was again informed that i will receive it before the end of today. i have all the approval letter with me.</p>