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My husband and I have car insurance with Hollard. We were with them for a year. When my husband had an accident we realized that his comprehensive cover was changed to 3rd party cover because he didn't email them the assessment form from Glassfit when we took the. I also didn't email it but my cover remained the same and they were going to increase the premium. We were not informed that we need to personally send the assessments. Glassfit also failed to relay this message to us. We went to Glassfit in Umgeni road to rover the documents we were told the lady who helped us a year ago normally doesn't do assessments and that's why she didn't inform us. We asked for records and the records from 26May 2014 to 11 June was missing and there was no other way to retrieve the records. Hollard has both our cellphone numbers our emails as well as work number and address but they failed to remind us in time but they are able to warn us about hailstorms and inform us of price increases I even claimed from our household insurance but they still didn't say anything about the car. I cancelled my car insurance and gave them my reason they didn't even try to give a solution or try to retain us as cli