Extremely poor service!

I will most certainly never refer anyone to Hollard vehicle insurance since their service is the poorest of the poorest! It is a constant struggle to get my claim paid, and when you inquire, they are unable to assist. Putting you through from one to another and eventually the phone gets put down in your ear, making as if they can't hear you! I have had it with them!!!!!!!!!!!!!!!!!!!!!!!!! I will be contacting the OMBUDSMAN!