Extremely poor service

On 29 August, I app**** for the funds available in my Moneyback Benefit of my Hollard policy. Initially I was told that it would take 3-4 days to process the payment. When I contacted them 10 days later, I was told that it takes up to 14 days to process the payment. I have called in many times since my application and each time I have been given a reference number, but no real answer to my questions. I have been sent from pillar to post, but no-one seems to be held accontable. It is like the left hand does not know what the right hand is doing. After 27 days, Hollards claims department called me to inform me that they had finally calculated the amount payable to me and they would pay out within 24 hours. Well has now been 33 days later and 154 hours since said empty promise and I am still waiting for the payment to be affected.