“Extremely Frustrating Claims Process – Poor Communication and Delays

I submitted a claim for a lost phone 8 days ago, and the process has been extremely frustrating. Each time I follow up, I am repeatedly asked for documents I have already provided. One day they ask for pages 1 & 3, the next day pages 1 & 2, and later the latest Cell C statement, which I had already submitted. Feedback is slow, and I am forced to wait another 48 hours after every request.

I need the smartphone for work, but having to wait more than a week just for feedback while still paying the access fee is unacceptable. This level of service is disorganized, time-consuming, and stressful. Cell C Financial Insurance needs to improve its efficiency and communication.