Extension of car hire

Hollard Insurance is refusing to extend my courtesy car hire when it expires five days before my car is due to come back from repairs. They say it is not their fault that there were dalays. I took my car to the repairer on 6 March 2015 as per their instruction. The repairer says the car was only authorised to be repaired on 14 March 2015. so the repairer also says it is not his fault that the car will only be done on 10 April 2015. <br> Urvin Solomon is the Claim specialist responsible for my claim. He has never been in touch with me ever since I started inquiring about my claim. I have been told by other service consultants that he has been emailed repeatedly and requested to look into my claim inquiry and get back to me. He never did.<br> Neo Mahloko is Urvin Solomon's team leader. He does not give me straight answers when I ask questions. He says he will ask Urvin to call me, but Urvin never calls me.<br> The service that I have received from these two people is appalling and infuriating. I pay my premiums every month and have never missed even one month. I will not recommend Hollard Insurance to anyone I know. Useless bunch of ********* who are *****ing people's hard earned cash.