Excess recovery taking 6 months

Hi. My claim number is 892373. I was involved in an accident where the third party was at fault on 24 July 2015.<br> My excess was R5000 and it still hasn't been recovered. This is taking too long and Melissa keeps on saying its out of her hands. Why doesn't Hollard make more of an effort to help clients? That's a lot of money and it was for someone else's mistake