1 reviews | Active since Feb 2012
EVERYTHING IS AN EXCLUSION
When I purchased a dog, i immediately took out pet insurance and noted that there are a number of items that are not covered due to breed exclusions - so noted them however still believed I needed this insurance. <br> <br> My dog went in for an operation due to an injury and because it was related to his legs which were injured, they said the breed has a weakness with their legs so excluded - my dog would not have had this, had he not been injured ? ? yes if it was due to a weakness i would say that it would be excluded. So basically what they are saying is that most dogs have issues with their legs and hips and as such nothing is covered. <br> <br> Every claim that I have managed to get out has been a fight with numerous phone call and e-mails - they always find an excuse for not paying - I have paid over R3000 in premiums and out of the claims submitted been paid R1000. Should rather just put the money in a savings account. <br> <br> I signed up for this so if I got a vet bill for an unforseen injury of R10k it would be paid not excluded because it relates to the leg. <br> <br> Their slogan is Dont worry, be hollard - really, it should be we dont worry about anything as we dont pay out anything
Thank you for your posting on your experience while claiming. I am sorry to hear about your dog and trust he is doing well.
I have sent an enquiry on the details of your claim and will ensure you are contacted to discuss the details surrounding the claim. I want to assure you that we will always be fair in our assessment on any claim.
Please feel free to contact me directly should you wish to address the matter further.
Regards
Lynn Buys
Complaint Manager
***
Thank you for your posting on your experience while claiming. I am sorry to hear about your dog and trust he is doing well.
I have sent an enquiry on the details of your claim and will ensure you are contacted to discuss the details surrounding the claim. I want to assure you that we will always be fair in our assessment on any claim.
Please feel free to contact me directly should you wish to address the matter further.
Regards
Lynn Buys
Complaint Manager
***
