Ermelo Edgars and Hollard are worse then the 2020 pandemic!

I hereby ask you to intervene in my situation with Edgars insurance company Hollard. On the 30th June 2020 I took my phone (Huwei Y9) to Edgars for screen repair. We have been paying this insurance company without any issues and now everytime I make a follow up the insurance people, I am always given excuses about the delay.

We dont get any update from you.

Now I want to have my phone sent back to me as soon as possible but now they are also giving me stories about that.

I want my phone back or I will open a case of theft against the company.

Can you please bring back my phone and pay me back all the premiums I have paid or can you bring back my phone with a voucher for all the inconvenience that you have caused. Further more can you please provide me with all the recordings of my communication with you.

You are hereby instructed to to respond to this within 7 days, failure to do so may result in me taking legal action against you.

Thanks.