Empty promises...............................

On or about end of May 2018 I submitted a death claim which was duly paid for policy number: ********** 4. A couple of weeks later I was then contacted by one of the Consultants who then informed me that I qualified to hire a car from Avis however I needed to inform them in advance. On 06 July 2018 I then called Hollard's call centre and obtained a reference number as I needed to use the car on 15 July 2018. The Consultant rightfully informed me that a representative from Avis will call Hollard and confirm payment of this claim and then organise the courtesy car for me. On 09, 10 & 12 July 2018 I still followed up with Hollard and to-date I still have not received any positive feedback from neither Hollard nor Avis. I have a trip that I cannot afford to cancel on 15 July 2018....................please I cannot afford to forfeit what I have already paid for. Every time I call Hollard........I am told the same story by different Consultant "we will escalate this to our Supervisor". No Supervisor ever calls back nor follows up. Your service is pathetic!!!!!!!!!!!!!!!!