LM
Lehlohonolo M
1 reviews | Active since Jul 2020
04 Mar 2024, 12:05
*********** employees and IT systems
I am giving Hollard a 1-star rating because I cannot give them a negative 5.
I have vehicle insurance with them and wanted to add home contents as well as portable positions to my policy so I asked for a quote. I then received a quote but I never agreed to it as I needed to cancel my household contents with a different insurer. fast forward to month end I am debated a ridiculous amount because I "added" household contents and portable positions and when I ask for the prove that I had approved the quotations I am sent from pillar to post with no resolution. Mind you I didn't even get an UPDATED POLICY SCHEDULE!!
This is really frustrating because it is compromising my budget and now I will have to borrow money so that I can make it to month end.
Helpful (0)
Replies (5)0
Replies (5)
Hollard Insurance's replyOfficial
04 Mar 2024, 13:27 Hello Lehlohonolo
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Please provide us with your policy number and broker details?
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Please provide us with your policy number and broker details?
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply04 Mar 2024, 13:27
Official
Hello Lehlohonolo
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Please provide us with your policy number and broker details?
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Please provide us with your policy number and broker details?
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's replyOfficial
04 Mar 2024, 16:43 Hello Lehlohonolo
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply04 Mar 2024, 16:43
Official
Hello Lehlohonolo
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
LM
Lehlohonolo M's updateReviewer Update
11 Mar 2024, 12:31I am still awaiting feedback on this, the last communication I received was that a complain was logged and a case number :(
LM
Lehlohonolo M's update11 Mar 2024, 12:31
Reviewer Update
I am still awaiting feedback on this, the last communication I received was that a complain was logged and a case number :(
Hollard Insurance's replyOfficial
13 Mar 2024, 12:38Hello Lehlohonolo
Thank you for bringing this to our attention. we have passed your message onto the complaints team...
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. we have passed your message onto the complaints team...
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply13 Mar 2024, 12:38
Official
Hello Lehlohonolo
Thank you for bringing this to our attention. we have passed your message onto the complaints team...
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. we have passed your message onto the complaints team...
Regards
Hollard Insure Customer & Broker Experience team.
LM
Lehlohonolo M's updateReviewer Update
14 Mar 2024, 11:19So 9 working working days later the person handling my compliant Sikhulile contacts me for the 1st time ever and all he tells me is "Kindly note that your matter is still under consideration and we will revert back to you with our finding as soon as possible." to top it off he/she addresses me as "Ms"
I was told that the turnaround time on your resolutions is 5days and we are now on 9 working days and I am told that "my matter is still under consideration"?? Are you aware of the financial setbacks that you guys are causing me because of god knows why you'll over debted me!!!
I do not care about the investigation or whatever consideration my matter is under! Can I have the money that you over debated back in my account by the end of this week.
I was told that the turnaround time on your resolutions is 5days and we are now on 9 working days and I am told that "my matter is still under consideration"?? Are you aware of the financial setbacks that you guys are causing me because of god knows why you'll over debted me!!!
I do not care about the investigation or whatever consideration my matter is under! Can I have the money that you over debated back in my account by the end of this week.
LM
Lehlohonolo M's update14 Mar 2024, 11:19
Reviewer Update
So 9 working working days later the person handling my compliant Sikhulile contacts me for the 1st time ever and all he tells me is "Kindly note that your matter is still under consideration and we will revert back to you with our finding as soon as possible." to top it off he/she addresses me as "Ms"
I was told that the turnaround time on your resolutions is 5days and we are now on 9 working days and I am told that "my matter is still under consideration"?? Are you aware of the financial setbacks that you guys are causing me because of god knows why you'll over debted me!!!
I do not care about the investigation or whatever consideration my matter is under! Can I have the money that you over debated back in my account by the end of this week.
I was told that the turnaround time on your resolutions is 5days and we are now on 9 working days and I am told that "my matter is still under consideration"?? Are you aware of the financial setbacks that you guys are causing me because of god knows why you'll over debted me!!!
I do not care about the investigation or whatever consideration my matter is under! Can I have the money that you over debated back in my account by the end of this week.