Emergency repairs takes a week to complete
<p>Worst ever experiance with a Building Insurance claim</p> <p> </p> <p>Had a Storm on Friday the 11th that unrooted trees and blew a few things beyond repair</p> <p> </p> <p>The claim was lodged on Tuesday the 15th and umongst other things my automated gate was broken</p> <p>Which was supposed to have been assesed and fixed under an emergency call out to a service provider/assesor as this posed/still poses a security risk Its now almost a week later and nothing has been done to fix it. The only things that has been fixed is the DSTV Dish and the tree felling that they gave me permission to get fixed myself (have still not been reimbursed for this either)</p> <p> </p> <p>Just thinking about it now my previous claim when the geyser burst has also still not been completed (The geyser was replaced, but nothing was done to replace the ceiling or repaint the walls where the water damage happened, also the damaged laminate flooring was also not repaired)</p> <p> </p> <p>Realy think I should change back to my banks Insurance</p> <p> </p> <p>Have never had this issues with my previous building insurance</p>
Thank you for bringing this matter to my attention.
Please note that i have escalated your complaint regarding the time taken to finalize repairs to our claims department for urgent investigation.
Feedback on way forward will be provided to you during the course of the day.
Kind regards
Nathan Mangope
***
Thank you for bringing this matter to my attention.
Please note that i have escalated your complaint regarding the time taken to finalize repairs to our claims department for urgent investigation.
Feedback on way forward will be provided to you during the course of the day.
Kind regards
Nathan Mangope
***
