"Emergency home assist"- Pathetic client services

<p>I have a plumbing emergency and have called the Hollard home assist line only to find that that have been experiencing 'high call volumes'which is understandable however after eventually getting through to an agent my call was dropped 4 times after holding on for a substantial amount of time waiting to speak to someone to assist. My insurance premiums are paid dilligently every month and for me to recieve this pathetic service is out of the question.</p> <p>It so sad that we as south africans have become so acustomed to recieving poor service that it has become part of the norm.</p> <p>My day started off great but thanks to your employees who are too lazy too arrange emergency assist on this Sunday by dropping my calls 4 times it has been spoilt.</p> <p>I eagerely await for a representive to call me from your complaints department to tell me how sorry they are for any inconevniences caused and how they will take this matter up to senior management and will be 'brushed'under the carpet. Please save your energy and don't even bother calling me because you have really wasted my time and i wish not not waste any more of it!</p> <p> </p> <p>EXTREMELY DISSAPOINTING SERVICE!!!</p>