EDGARS WITH HOLLARD WORST CELLPHONE INSURANCE EVER

<p>Good morning All</p> <p> </p> <p>On the 26th November,I unfortunately lost my Samsung S4mini which had been insured with Edgars since Oct 2014.On the 30th i put through my insurance claim (with all the neccesary documents) at the West Street Edgars Connect branch. The young lady who assisted me informed me that the turn around time is 1 to 7 working days. On the 8th of December i went instore to follow up and the young lady informed me that she had emailed the claim but somehow it wasnt 'submitted' to Hollard so she will resend it on that afternoon. Today the 15th Dec i called teh store requesting feedback and was informed by Niel that i have to come instore so that they can put me through to Hollard as they would like to 'speak to me'. This is two weeks without a phone now, nobody ever bothers to contact me with feedback. Had i not called when was i going to be told about this phonecall that i apparently need to have with the said insurer. My insurance is deducted from my account on a monthly basis and i have never claimed in the past two years. why must go from Cape to Cairo when i need assistance from both the store and the insurer. The inconvience of having to go Instore to make this call!! why can the insurer or store call me seeing as i am 'a valued customer' when making purchases.</p> <p> </p> <p>Hight Irritated and Inconvinienced.</p>