Edgards/Jets Cellphone Insurance - Terrible Service Provider

<p>On the 17th December 2016 I reported my phone ****** and submitted all relevant documents in order for claim to be processed and approved - Little did I realize that this would go on for months and still not one positive feedback, just before 2017 I called the office on ********** 800 they informed me that they didn’t receive any documents from the store immediately I went to the store to confront the sales assistant and he assured me that the claims forms were sent and resent it while I was in the store, Then I called them the next day and the same sad story they gave, so I decided to send it from my personal email address and tracked [the email which gave me a report that it was read - called the claims office again and still they denied receiving the documents - weeks went by and then I received an sms on the 20th of January 2017 stating that the claim is under assessment with Hollard - today is the 03 February and still not response I call them almost every day and keep giving me excuses.. .. .. .. </p> <p> </p> <p>Sick and tired of waiting if I don’t get a positive answer by Monday cob then I am directing my claim to the Ombudsman - Please I am affiliated very well as I am also in the finance sector – ***</p> <p> </p> <p> </p>