LW
Lesley W

1 reviews | Active since Mar 2009

27 Jun 2015, 14:00

Double the premium then don't respond correctly?

Received notice of a premium increase on 7 June, from +- R278 - R545, (almost double) from 1 July, which is not even a month's notice, so unacceptable. <br> I queried this on the same day, and heard nothing, I wrote again on 19 June, and finally received the following response on 22 June.<br> \Your premium is influenced by the likelihood of a claim and the expected amount of the claim. Factors that have an impact on the likelihood of a motor claim include: age

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Replies (1)
Hollard Insurance
Hollard Insurance's reply29 Jun 2015, 14:17
Official
Hello lesleyw,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for the inconvenience caused.

Please note that we have escalated your complaint to our policy administrator for urgent attention and feedback will be provided to you as soon as possible.

Kind Regards
Lynne Lawrence
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