Double premium taken without my authority!!!

Good day,

I am extremely unhappy.

On 4 September I received an e-mail stating the following:

"Hello Mr Buitendag

Your General no-claim reward period of 36 months ends on 04 September 2019. Your estimated no-claim reward amount is R572.25. If you do not submit any claims before 04 September 2019 we will pay your no-claim reward on 04 October 2019.

However, if you claim for an insured event that happened before 04 September 2019, you will lose your General no-claim reward and your no-claim reward period of 36 months will start again.

Please read the General terms and conditions, Section B of your policy wording to better understand how the no-claim reward works.

If you want to talk to us, please reply to this email or call 0860 123 EASY (***9).

Kind regards Hollard Easy - Policy Services"

I have then not received the No-Claim reward on 4 October 2019 as the e-mail stated. I Then phoned Hollard asking what the problem is and thay said that they have a system problem and will process the payment.

They then did process the payment and the amount was paid into my account on 10/10/2019.

BUT on 11/10/2019 they then took an amount of R812.34 out of my account wich then bounced and I have to pay R100 banking costs due to the amount bouncing. Also note that my monthly premium was debited from my account on 7/10/2019 for the amount of R550.75 as well. Why debit two amounts in one month?

I registered a complaint with Hollard first thing Monday morning and phoned every day wanting feedback, till date 16/10/2019 at 14h00 I have received no feedback.

This is the worst service I have received from Hollard since joining them, why should I pay banking fees/penalties for something Hollard did and I did not authorize?

I want the banking fee/penalty paid back to me A.S.A.P.

The Reference Number for the Call on Monday is 14/10/2019 8h22 and I spoke to Nobuzo Pikoli.

The reference number for the complaint is HOL-56423-10 19

Now I also keep receiving sms'es and e-mails stating that my premium failed and the policy will be cancelled should the premium of R812.34 fail again on 25 October 2019.

What is this premium for and why debit it from my account after already debiting my monthly premium on 7 October already?

Why pay me a No-claim reward of R573.51 and then taking it the next day again with more than what was paid out?

I am truly unhappy and need feedback A.S.A.P!!!

Paul ***