Don't go with Hollard Insurance.

Logged a claim yesterday morning after 8am and only got authorisation today after 3pm. I cant understand why it takes longer than 24 hours to get a windscreen AUTHORISED. On top of that we have insurance with Hollard and get directed to Autoboys. Their incompetence means that the windscreen can only be replaced next week Tuesday (YES 7 DAYS FOR A WINDSCREEN REPLACEMENT)...WHAT A JOKE FOR AN INSURANCE COMPANY) How do you expect me to drive a vehicle with a shattered windscreen that offers no visibility? Your service is pathetic and gives your clients the run-around. I also had to call your contact centre on numerous occasions as you don't communicate with your clients. Guys, wake up and offer better service. I am waiting for you to resolve this A.S.A.P and already looking at alternate insurance options. People deserve better service than what you currently offer. I am still in dismay that it takes Hollard 7 days for a windscreen replacement. Not to mention the guys at Autoboys are definitely not a joy to deal with as well. Ronel( Autoboys) who is supposedly a manager does not have the authority to escalate a matter and provide efficient customer service. Furthermore you guys charge an excess for a windscreen replacement. Other companies offer 2 free replacements with no excess. Another **** policy in place I suppose.