1 reviews | Active since Mar 2017
Dont care about their customers, dont pay out !!! STAY AWAY
<p>I had a break in at my new home a week after we moved in, the alarm company installation was booked. But the break in occured before this.</p> <p>They point blank refuse to pay out, I have been a cusomer for 9 years and only had 1 claim. Broker used is STEPP, who i only hear from when they increase my premium.</p> <p>They absolutly do not care about the customers, you are just another number on their list and another person to take money from each month.</p> <p>I would not recommend anyone to every use Hollard</p>
Hello michaelc393
I would like to thank you for contacting us regarding your experience.
I am sorry that you are not happy with the decision made on your claim.
Your complaint has been referred to the relevant claims manager to make contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
Hello michaelc393
I would like to thank you for contacting us regarding your experience.
I am sorry that you are not happy with the decision made on your claim.
Your complaint has been referred to the relevant claims manager to make contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
Hello Lynne
Thank you for your copy and paste response.
I will not be holding my breathe, I have already cancelled my insurance with you and cancelled with my broker.
When I called them, they said the claim was refused due to change of address, so it seems like enough excuses were lined up.
Life is not black and white, take your customers experience into account, sympathize, take the circumstances into account. You just dont care.
Just as long as you take people's money every month, you are happy.
Hope you have a lovely day and have comfort in the fact that you put a loyal customers life back many years due to a break in.
Hello Lynne
Thank you for your copy and paste response.
I will not be holding my breathe, I have already cancelled my insurance with you and cancelled with my broker.
When I called them, they said the claim was refused due to change of address, so it seems like enough excuses were lined up.
Life is not black and white, take your customers experience into account, sympathize, take the circumstances into account. You just dont care.
Just as long as you take people's money every month, you are happy.
Hope you have a lovely day and have comfort in the fact that you put a loyal customers life back many years due to a break in.