1 reviews | Active since Jul 2017
Don't waste your time or money!
<p>Bought a new home in January 2017 and joined Hollard Insurance. During June 2017 our town received >200ml rain and soon after our one bathroom’s floor tiles started to lift. Contacted Hollard in order to register a claim. Struggled to get feedback from them. Finally assessor was sent for inspection. One day I received a missed call from Hollard. I phoned them back, took about 15 minutes to try and find correct person. In the end I was told that consultant is busy, but my claim was rejected. </p> <p> </p> <p>I asked what might the reason be and was told that according to Hollard it wad due to the tiles that was not installed correctly. </p> <p>Sorry Hollard but that is a sorry excuse if I ever heard one. What if my pool starts to leak or my roof collapse? Will it also be due to incorrect installation and not covered? I will take my money somewhere else!!</p> <p> </p>
Hello Pierre_B
Thank you for contacting us.
I am sorry your claim was declined.
Our team will be in contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
Hello Pierre_B
Thank you for contacting us.
I am sorry your claim was declined.
Our team will be in contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
Hollard finally sent me the official letter for why my claim was rejected. I copied the following from the received e-mail:
3. Exclusions Applicable to House Owners Section only
The following are not covered:
3.2 loss of, destruction or damage to any property whatsoever as a result of lack of
maintenance of the Dwelling, or any loss or expense whatsoever resulting or arising
therefrom;
3.7 loss or damage caused by any gradually operating circumstances;
Really Hollard? are you serious? Please inform me how should I go about with the maintenance of bathroom tiles, I would love to know what I should do.
The second part is even better. So Hollard doesn't cover any claim due to "gradually operating circumstances". So if I use my pool and something goes wrong it's not covered due to gradually operating circumstances?
Or if my house burns down due to a faulty plug, claim will be rejected because I used the plug, and this causes "gradually operating circumstances" as well as I didn't maintain my plugs!! LOL
Nope, sorry Lynne, will take my business to the real insurance companies, can't work with clowns.
Hollard finally sent me the official letter for why my claim was rejected. I copied the following from the received e-mail:
3. Exclusions Applicable to House Owners Section only
The following are not covered:
3.2 loss of, destruction or damage to any property whatsoever as a result of lack of
maintenance of the Dwelling, or any loss or expense whatsoever resulting or arising
therefrom;
3.7 loss or damage caused by any gradually operating circumstances;
Really Hollard? are you serious? Please inform me how should I go about with the maintenance of bathroom tiles, I would love to know what I should do.
The second part is even better. So Hollard doesn't cover any claim due to "gradually operating circumstances". So if I use my pool and something goes wrong it's not covered due to gradually operating circumstances?
Or if my house burns down due to a faulty plug, claim will be rejected because I used the plug, and this causes "gradually operating circumstances" as well as I didn't maintain my plugs!! LOL
Nope, sorry Lynne, will take my business to the real insurance companies, can't work with clowns.