Does not provide feedback

I made a claim with hollard through ooba during april of this year. It took more than a month for me to receive feedback from hollard. I had to contact them just to hear that my claim was turned down. During June i contacted the company to ask why this was. I received feedback that the clams department will come back to me. After a while i e-mailed the company again with the previous e-mails attached. I am still waiting for feedback.