Do your know your house is not insured while on holiday(zero payment) and no assistance to cancel policy

<p>was insured with Hollard since 2012. I had a car accident in 2015 and the repairs to my car was sub standard. I canceled my car insurance and moved it to another insurer due to substandard repairs but kept my household insurance with Hollard. I received a letter on the 24 December 2016 outlining changes to the policy due to them pretending to give a better service to their clients . They did a side by side comparison between the old benefits and the new benefits that will take effect from 1 Feb 2017. It was to my shock and discuss to see that in an event of a burglary while I would have been on holiday they would not have paid a cent. This is ridiculous this is probably when you need insurance the most and to find out you have paid for four years for a non existent benefit that you would expect. I immediately phoned them and requested to have the policy cancelled as of immediate. I made three calls now. Every Time to have confirmation to have it canceled immediately just to then receive a confirmation email to have it canceled the 1 February 2017. I also demanded copies of the calls I have made. They clearly state on every call you make recording of the call is available on request but have I have received none although I requested a recording of every call I made.</p>