Do not trust Hollard with policies, they just take your money every month and when you have to claim they put you through to person from person in their call centre never getting back to you the person whose bank account they deducted from for how long. N

I am so disappointed with the service I have experienced with Hollard Funeral Claims Department. Over a year ago my aunt was not feeling well and because she has no children I asked my husband to take out a funeral policy for her. She passed away over a month ago and now Hollard is claiming that if the policy is less than a year they do not pay out for pre-existing conditions which is understandable, but according to the doctors report she died of natural causes and they presume that she may have had colon cancer but it was never formally diagnosed not even in the two weeks that she was admitted in hospital. How can Hollard refuse to pay when she was never formally diagnosed as she went to hospital regularly for check ups. Can they just refuse to pay out. What can I do, the funeral was three weeks ago and we had to pay for everything on our own. Now they refuse to pay. Please assist. Then they are still sending me messages to take out more policies with them. I would never what a disappointment I felt like we were preparing for the worst by taking out this policy but was sadly mistaken. Please lose my number Hollard.