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Ntombenhle N
1 reviews | Active since Nov 2017
18 Oct 2021, 13:02
DO NOT TAKE HOLLARD CAR INSURANCE, ITS A ****, NO SERVICE AT ALL.
Car was involved in an accident on 01 October 2021 and still to date the car is still at the storage . i lodged claim on 04 October 2021 and even today i am still being **** to about progress of my claim. Magauta (from claims department) is such a **** and she wont even avail herself to call you no matter how many emails you send her requesting a call back.. I have spoken to a total of 23 consultant and to date i am still not assisted. Even tried to get the managers involved Edgar, Desmond Chinfamy, connie mabunda but they are all the same. We pay R2800 premium every month for this nonsense treatment.
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Replies (2)
Hollard Insurance's replyOfficial
18 Oct 2021, 14:48 Hello Ms Nkosi
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
Hollard Insurance's reply18 Oct 2021, 14:48
Official
Hello Ms Nkosi
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
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Ntombenhle N's updateReviewer Update
26 Oct 2021, 14:04since my claim was posted the car is still not fixed . Instead it was moved from the tower's storage to the panel beater's storage. Insurance has not contacted me since. When i last spoke to Connie Mabunda she said she will be on leave and will have Magauta call me regularly for an update but that never happened, instead i got a call from Sikhulile Kubayi who later sent an email 6 days ago stating that she cant get hold of the panel beaters being Silverlakes Accident Centre. Sikhulile mentioned on her email that she is waiting for parts authorization from the assessor but that was the last communication received. Courtesy car has to be taken back to Europa cars 04 November 2021 and that was clearly mentioned to all managers previously spoken to but i guess that is the least of their problems. Hollard is the worst insurance i have ever had to deal with yet we get charged so much. i will never recommend it to anyone i know and will not stop talking about this bad experience i had that costed me R200,00 worth of airtime having to call and try to push.
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Ntombenhle N's update26 Oct 2021, 14:04
Reviewer Update
since my claim was posted the car is still not fixed . Instead it was moved from the tower's storage to the panel beater's storage. Insurance has not contacted me since. When i last spoke to Connie Mabunda she said she will be on leave and will have Magauta call me regularly for an update but that never happened, instead i got a call from Sikhulile Kubayi who later sent an email 6 days ago stating that she cant get hold of the panel beaters being Silverlakes Accident Centre. Sikhulile mentioned on her email that she is waiting for parts authorization from the assessor but that was the last communication received. Courtesy car has to be taken back to Europa cars 04 November 2021 and that was clearly mentioned to all managers previously spoken to but i guess that is the least of their problems. Hollard is the worst insurance i have ever had to deal with yet we get charged so much. i will never recommend it to anyone i know and will not stop talking about this bad experience i had that costed me R200,00 worth of airtime having to call and try to push.