do not return calls and drop phone

called to put a claim of hail damage to my car, they referred me to GHS in Pietermaritzburg and I took the car for assessment a week later (at their instruction). At GHS I was told to bring the car for repairs the following Wednesday for repairs it would take 3 days. I took my car in Wednesday 25/02/15 at 07:30 am. Monday 02/03/15 I had heard nothing from hollard and GHS. I called hollard at 8:12 and spoke to Charlotte Kubheka, after being on the phone holding for almost 30 minutes she established that the car was at GHS and they were going to send it to a panelbeater and that could take up to 3 weeks. I asked her to extend my car hire as it was ending 04 March and she said she would do that. Tuesday 03 March I had heard nothing from her I called and spoke to Mpho Muru she said the car hire would be sorted the following day but she did not know where my car is whether it was taken to a panel beater she said she will call and find out and tell me. 4 March no one had called me back. 4 March 02:15 I called Hollard and someone picked up and immediately just took my details and after that said, hold which I held for 10 minutes.