NV
Nerine V

1 reviews | Active since Apr 2013

16 Aug 2017, 08:24

Do not go with Hollard!!!

To whoever that would be reading this review and I hope each and every person does that consider going with Hollard...DONT DO IT:

1. From day one it took countless hours, weeks and three attempts just to get the company to spell my complexs name correctly. I had to call and email the whole time. 2. Email response time is anything between 5 work days to never! 3. Called in before to let the company know debit order is not going to happen due to late salary payment and it could have been changed. 4. Called again early in time Aug to let them know please I need to make an arrangement and each and every person was unhelpful, not understanding, unfriendly and no customer services. Services that I pay for! 5. This company also do send you a Do Not Tow Sticker. Yes I know this is a petty thing, but important when you cannot speak for yourself, anyone can then tow your car and then your problem to find out where your car is. 6. After emailing Hollard to inform them I am cancelling the policy they still attempted TWICE to debit my account, leaving me with a R200 bank charge! Will I ever get the money back! NO!

Please do not go with this company, might be some of you that had the pleasure of the company being good and service great! I have always been with Hollard but this have just gone to far.

Done with Hollard and the pleasure to be with Outsurance now!

Just think about it: do you ever see Hollard ads on TV, Radio etc? No! Just one measely funeral cover ad! Outsurance is everywhere, they want you as a customer/family member! Call Outsurance and ask to speak to Boipelo! Best ever!

Again, my last words! Do not go with Hollard!!!

0
Replies (3)
Hollard Insurance
Hollard Insurance's reply16 Aug 2017, 11:04
Official

Hello nerine21

Thank you for contacting us.

I am sorry you didn’t receive assistance from our agents and you didn’t receive do not tow stickers.

Please refer to the email sent to you and respond accordingly.

Kind Regards

Lynne Lawrence

***

NV
Nerine V's update16 Aug 2017, 12:46
Reviewer Update
No email was sent to me and you surely will not tell me what to do! I am done communicating with Hollard, however not done making sure everyone knows how terrible Hollard is.
NV
Nerine V's update16 Aug 2017, 12:52
Reviewer Update
Strangely enough email just came through. As I have stated above I am done talking to Hollard, time after time after time, complaint after complaint. All I am now making sure of is that Hollard knows that you have lost another customer to Outsurance and ensuring less customers moves to Hollard.