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sino.yona sino.yona

1 reviews | Active since Feb 2017

21 Jun 2017, 07:42

DO NOT DIE WITH HOLLARD INSURANCE

<p>This is the most pathetic Insurance ever to exist in history!! We contacted the call centre and spent hours with them on the phone and no one was able to assist with our insurance claim, the only thing we got was, "we will investigate, please contact us after 48 hours". THE FUNERAL IS IN 48 HOURS!!! We are told that when we took out the life insurance, the dependant was over age. How on earth, do you allow someone to take out insurance if they do not meet your own qualifying criteria, DEBIT THEM EVERY SINGLE MONTH and when they have to claim you tell them you are sorry???? Can someone fix this!!!!!</p>

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Replies (2)
Hollard Insurance
Hollard Insurance's reply21 Jun 2017, 08:12
Official

Hello sinoxolo-nkwenkwezi-yona

Thank you for contacting us.

I am sorry you were not assisted with your claim.

Please refer to the policy sent to you and respond accordingly.

Kind Reds

Lynne Lawrence

***

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sino.yona sino.yona's update21 Jun 2017, 11:22
Reviewer Update

I have been waiting for you to get back me the entire day!! Even after an escalation, the service is still pathetic!!!!!