BS
Bronwen S
1 reviews | Active since Jun 2010
21 Dec 2015, 14:10
Dismal service
I lodged a claim for a cracked windscreen on 9 December 2015.<br> <br> 2 weeks later I am still dealing with *********** call center agents and service providers to get the windscreen fixed.<br> <br> I am gatvol after countless calls/ transfers and being put on hold indefinitely each time!!!<br> <br> Today's excuse: they have to order a windscreen and should be here by Wednesday.:<br> <br> Hollard & whoever the service provider is: YOU'VE HAD 2 WEEKS!!! ***!??<br> <br> Are you incapable of calling a client to keep them informed on the status and progress of a claim?
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Hollard Insurance's replyOfficial
21 Dec 2015, 14:55Hello BHS,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received to your claim.
Please note that we have escalated your complaint to the customer care team for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received to your claim.
Please note that we have escalated your complaint to the customer care team for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply21 Dec 2015, 14:55
Official
Hello BHS,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received to your claim.
Please note that we have escalated your complaint to the customer care team for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received to your claim.
Please note that we have escalated your complaint to the customer care team for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***