Dishonorable manner in settling claim!

A few weeks ago I reported about the lengthy time it is taking to settle my claim. Back then it was 7 weeks... We are now going for 11 weeks and they have finally given me feedback on the amount to be settled. <br> <br> The original claim was for +/- R69000. After numerous e-mails flying around, we have mutually agreed to +/-R58000 and now they send me a letter that I need to sign and the value at a disgustingly low +/- R48000! <br> <br> I honestly don't know why they deliberately try to ***** me! Why can't they just honorably settle the claim and get this over and done with? My next step will be to go to the Ombudsman as they leave me with no other choice!<br> <br> I have tried to contact them directly on numerous occasions, but without any success getting through to the right person! They just casually communicate with my broker at Liberty! <br> <br> This has become so unpleasantly ridiculous!