Dishonest and Arrogant Insurance Company

<p>I can’t believe i let myself to sharks like Hollard insurance, hence they are claiming to be one of the best insurance companies. On 2016-11-29 I heard a strange noise coming from underneath my vehicle that sounded like the drive shaft. I then took the vehicle in at Central Propshaft for inspection. The vehicle was then fixed the same day and I paid for the repairs. On the 2nd of Dec 2016 I was called by a Hollard call agent to update one of my other policies. I then remembered that I have a MotorXtender policy with Hollard. I then called to report my claim. Firstly spoke to the rude Donovan who was so unhelpful until I spoke to Kim who informed me what to do further. I also explained that I had forgotten about the policy and they said its fine. I forwarded all the needed documents to them on 11-12-2016 and the next day they forward me a dealer verification form instructing me to complete it. (Expecting me to commit *****) I informed them that they should forward that form to the workshop. They then started accusing me that I reported the claim after 5 days and them just doing me a favor to assist me with the claim. Says Hollard Insurance of which I pay every month without skipping a payment that they just doing me a favor, I was so shocked. According to my understanding the claim was reported on the day i called them telephonically and that was less than 5 days.They then had an excuse that i took the vehichle to a non-approved workshop. Until today they had never send me a list of approved workshops. The agent who sold me the policy said it clear that as long as the workshop is RMI approved and its not a backyard machanic then its fine. I asked for management to call me back, guess what, i was called by a person who told me that he does not have answeres for me because he only works with broken cars. What a dissapointment for a big insurance company. Until to date we are still disputing via emails and they just take their time to respond. Hence the dispute is not resolved yet they still deducting money from my account with an increase. This is clearly **************** and they are proud of it. Because this policy is so small, i forgotten about it and believe me i repaired my vehicle several times without claiming because i forgot about it. I dont think anyone would appreciate this kind of service. Customers are just good to pay their premiums but when they have to be paid-out claims there will always be excuses. Ill be posting more on the Hollard Facebook page soon to read more to this story. its time someone must stand-up against this insurance companies. They are very quick to pay-out fradulant claims but always have storries to pay the legit ones, i dont know how they get it right. Dear consumers, please be carefull when dealing with this insurance companies. Some of them are just **********/*******. NB:remember that you can request for your voice recording if something does not add-up.</p>