ZM
Zinhle M
1 reviews | Active since Mar 2024
04 Apr 2024, 15:47
DISGUSTING SERVICE/3RD PARTY IS BELOW THE BARREL
You guys don't deserve to be operating. Your staff is CR**, no responses to emails, zero feedback. A claim sitting since Sep 2023. But I bet month end you guys are quick to debit your clients accounts, yet what do you deliver? ABSOLUTELY NOTHING!!! So much talk about processes but a claim being held up by 1 document? Do you guys even know what you're doing there? Or are we faking it until we make it? Take us seriously as your customers. You make me so sick to my stomach. REVOLTING
Helpful (0)
Replies (2)0
Replies (2)
Hollard Insurance's replyOfficial
04 Apr 2024, 17:26 Hello Zinhle
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply04 Apr 2024, 17:26
Official
Hello Zinhle
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
ZM
Zinhle M's updateReviewer Update
15 Apr 2024, 10:54I still haven't been contacted by anyone guys. Do you see what I am saying? I don't work for you guys, but here I am doing the chasing for feedback. I hope you are so proud of the people who hire. They make us feel so heard and seen. At this point I need to involve my lawyers because clearly I'm the idiot here. So let's make eachother idiots.
ZM
Zinhle M's update15 Apr 2024, 10:54
Reviewer Update
I still haven't been contacted by anyone guys. Do you see what I am saying? I don't work for you guys, but here I am doing the chasing for feedback. I hope you are so proud of the people who hire. They make us feel so heard and seen. At this point I need to involve my lawyers because clearly I'm the idiot here. So let's make eachother idiots.