1 reviews | Active since Mar 2017
Disgusting service I never expected in the 5 years I have been with Hollard
<p>Since VWsure clients were migrated to Hollard Easy Policy Services in November, I had asked Hollard to review the value of my car and rework my policy with them accordingly. That was never done and again in December I spoke to one agent who assured me he would assist but instead I received an email on the 14th of February notifying me of an annual review that Hollard has made that will see my premium going up. I have deliberately not paid my premium in Feb and March as I felt Hollard didnt take me seriously. Today, I receive a call from an Agent from Hollard who wanted to find out why and how will I be paying the outstanding premiums. After I had told her that I will only do that after they have reviewed my policy like I have asked in December. The lady told that its fine, she is cancelling my policy anyways as I havent paid for 2 months in a row. In have been with VWsure who was underwritten by Hollard since April 2012 without any problems but since this migration, I want nothing to do with Hollard, they can cancel the policy for all I care. I will search for an alternative insurer asap.</p>
Hello
I would like to thank you for contacting us regarding your experience.
I am sorry that your request sent in December was not attended to and the agent who called you could not assist.
Our team will retrieve request sent in December and call made to you.
We will contact you with regards to your request for review and the service you have received.
Kind Regards
Lynne Lawrence
***
Hello
I would like to thank you for contacting us regarding your experience.
I am sorry that your request sent in December was not attended to and the agent who called you could not assist.
Our team will retrieve request sent in December and call made to you.
We will contact you with regards to your request for review and the service you have received.
Kind Regards
Lynne Lawrence
***
After speaking to the lady above, I was happy because she came up with an amicable solution to the problem. They reviewed my policy as requested but the policy schedule came back with inaccurate information that I know directly affect a claim. For instance, my physical address was wrong,it still showed an address I had updated with VWSure in 2015 when i changed Provinces, secondly my licence issue date was incorrect. It took them 3 emails back and forth to finally get it right.
I had arranged with the lady that they debit the instalment I witheld on the 20th which they didnt. On the 22nd I tried to call Hollard eith no luck. I held on on the 1st attempt till my R30 airtime was depleted. Bought another R30 voucher and still didnt get through. This got me thinking, what will happen when I call with an emergency, what will happen at claim stage if I cannot reach them when I need to remind them to debit my account 2 days later than the agredd date?
I have cancelled my policy with Hillard, the level of incompetency they have displayed since I was migrated from VWSure is seriously beyond me. I cannot keep paying insurance premiums to a company that will surely fail me one day.
After speaking to the lady above, I was happy because she came up with an amicable solution to the problem. They reviewed my policy as requested but the policy schedule came back with inaccurate information that I know directly affect a claim. For instance, my physical address was wrong,it still showed an address I had updated with VWSure in 2015 when i changed Provinces, secondly my licence issue date was incorrect. It took them 3 emails back and forth to finally get it right.
I had arranged with the lady that they debit the instalment I witheld on the 20th which they didnt. On the 22nd I tried to call Hollard eith no luck. I held on on the 1st attempt till my R30 airtime was depleted. Bought another R30 voucher and still didnt get through. This got me thinking, what will happen when I call with an emergency, what will happen at claim stage if I cannot reach them when I need to remind them to debit my account 2 days later than the agredd date?
I have cancelled my policy with Hillard, the level of incompetency they have displayed since I was migrated from VWSure is seriously beyond me. I cannot keep paying insurance premiums to a company that will surely fail me one day.